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Terms and Conditions

Last Updated: August 7, 2026

Welcome to Chateau Del Valle. These Terms and Conditions govern your use of our website, reservations, accommodations, events, communications, and other services offered by Chateau Del Valle.

By accessing our website, making a reservation, submitting an inquiry, or using any of our services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or services.

1. General Information

Chateau Del Valle is a boutique hotel operated by De La Fuente Construction INC.

Website:
www.chateaudelvalle.com

All services offered through our website or official communication channels are subject to availability and these Terms and Conditions.

2. Reservations

Reservations may be made through:

Our website
Our booking engine
Phone
Email
WhatsApp
Authorized third-party booking platforms

All reservations are subject to availability and confirmation by Chateau Del Valle.

Guests are responsible for providing complete and accurate information during the reservation process.

We reserve the right to refuse, modify, or cancel reservations in cases including pricing errors, availability issues, suspected fraud, duplicate reservations, inaccurate information, or circumstances beyond our reasonable control.

3. Rates and Payments

Published rates may vary based on season, occupancy, promotions, room type, length of stay, and availability.

Payments may be processed through secure third-party payment providers. Chateau Del Valle does not necessarily store complete payment card information.

By making a reservation, guests agree to pay all applicable accommodation charges, taxes, fees, upgrades, and other amounts disclosed during the booking process or subsequently authorized by the guest.

4. Cancellation and Refund Policy

Cancellation and refund policies may vary depending on the selected rate, promotion, booking channel, package, or reservation type.

The specific cancellation conditions applicable to a reservation will be displayed during the booking process or communicated before confirmation and will form part of the reservation agreement.

Refunds, when applicable, will be processed according to the conditions of the selected reservation and the payment method originally used.

5. Check-In and Check-Out

Standard Check-In Time:
2:00 PM

Standard Check-Out Time:
10:00 AM

Early check-in and late check-out requests are subject to availability and may incur additional charges.

Guests must comply with any check-in, identification, access, security, and property instructions provided before or during their stay.

6. Use of Property and Facilities

Guests agree to use the property, rooms, common areas, amenities, furniture, equipment, and facilities responsibly and respectfully.

The following activities are prohibited:

Illegal activities
Intentional or negligent damage to property or furnishings
Conduct that unreasonably disturbs other guests
Possession or use of illegal substances
Unauthorized parties or events
Activities that may endanger guests, visitors, staff, or property
Violation of property rules communicated before or during the stay

Guests may be held responsible for damage, loss, excessive cleaning, fines, or other costs resulting from their actions or the actions of members of their party.

7. Email and SMS Communications

Chateau Del Valle may communicate with guests and individuals who submit inquiries regarding reservations, stays, appointments, events, guest services, and customer support.

When you voluntarily provide your mobile phone number and expressly opt in to receive SMS communications through one of our authorized forms or communication channels, you consent to receive SMS messages from Chateau Del Valle regarding:

Reservation confirmations
Booking updates
Check-in and check-out information
Arrival reminders
Appointment reminders
Event-related communications
Guest services
Responses to inquiries
Customer support communications

Message frequency varies depending on your reservation, inquiry, appointment, event, or support request.

Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of SMS communications at any time by replying STOP. After opting out, you will no longer receive SMS messages from us unless you provide consent again.

For assistance, reply HELP or contact us at info@chateaudelvalle.com.

Consent to receive SMS messages is not a condition of purchase, reservation, or use of our services.

Providing your phone number alone does not automatically constitute consent to receive SMS messages when express consent is required.

When SMS consent is collected through an online form, the consent checkbox is optional and is not pre-selected. You must actively select the checkbox to provide consent.

Mobile information, including mobile phone numbers, SMS opt-in information, and consent records, will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties except with service providers necessary to deliver the messaging service or when disclosure is required by applicable law.

8. Intellectual Property

All content available on this website, including text, photographs, images, logos, graphics, designs, videos, trademarks, and other materials, is owned by Chateau Del Valle, its operator, or its licensors and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified, published, displayed, or commercially used without prior written authorization, except where permitted by law.

9. Third-Party Services

Our website and services may use or link to third-party reservation systems, payment processors, maps, communication platforms, analytics providers, or other external services.

Those services may be subject to their own terms and privacy policies. Chateau Del Valle is not responsible for the availability, security, content, or practices of independent third-party services.

10. Limitation of Liability

To the extent permitted by applicable law, Chateau Del Valle will not be responsible for losses or damages resulting from circumstances beyond its reasonable control, including:

Temporary website interruptions
Third-party service failures
Internet or telecommunications interruptions
Force majeure events
Natural disasters
Governmental restrictions
Utility failures
Other circumstances beyond our reasonable control

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

11. Privacy

The collection, use, protection, and disclosure of personal information is governed by our Privacy Policy.

You may review our Privacy Policy at:

www.chateaudelvalle.com/privacy-policy/

Our Privacy Policy includes additional information regarding mobile data, SMS consent, opt-out rights, and our practices concerning personal information.

12. Changes to These Terms

Chateau Del Valle may modify these Terms and Conditions from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

Changes will apply from the date they are published, unless otherwise required by applicable law.

13. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with applicable laws.

Any dispute relating to our hotel services, reservations, or use of the website will be handled in accordance with applicable jurisdiction and consumer protection requirements.

14. Contact Information

Chateau Del Valle

Website:
www.chateaudelvalle.com

Email:
info@chateaudelvalle.com

Phone:
+1 (619) 505-0600

Operated by:
De La Fuente Construction INC

If you have questions regarding these Terms and Conditions, reservations, SMS communications, or our services, please contact us using the information above.

The only true French-inspired château in Valle de Guadalupe. Come for the beauty, stay for the experience.

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Km 81.5, Carretera Tecate–Ensenada
Valle de Guadalupe, Baja California

+1 (619) 505-0600
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