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Privacy Policy

Effective Date: June 2026

Who We Are

Chateau del Valle is a boutique hotel operated by De La Fuente Construction INC.

Website: https://chateaudelvalle.com

We are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

When you make a reservation, submit a contact form, request information, subscribe to updates, or communicate with us, we may collect:

Name
Email address
Phone number
Reservation details
Billing information
IP address
Browser and device information
Communication history

This information is used solely to provide our services, manage reservations, communicate with guests, and improve our website and customer experience.

Reservation and Guest Communications

When you provide your contact information during the reservation process, we may use that information to:

Confirm reservations
Send booking updates
Send arrival reminders
Provide check-in instructions
Respond to guest inquiries
Deliver customer support communications

These communications are directly related to your reservation or inquiry.

SMS Messaging Policy

By providing your mobile phone number through our website, reservation forms, Facebook or Instagram Lead Ads, or other official communication channels, you consent to receive SMS messages from Chateau del Valle regarding:

Reservation confirmations

Booking updates

Check-in and check-out information

Guest support

Appointment reminders

Responses to your inquiries

Promotional offers (only if you have expressly opted in to receive marketing messages)

Message frequency varies.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us at info@chateaudelvalle.com.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not sell or rent your personal information. Your personal data is used solely to provide our services, communicate regarding your reservations or inquiries, comply with legal obligations, and improve our customer experience.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

Remember user preferences
Improve website performance
Analyze website traffic
Maintain secure login sessions

You may disable cookies through your browser settings, although some website features may not function properly.

Embedded Content

Pages on this website may include embedded content such as videos, maps, social media feeds, or booking widgets.

Embedded content from third-party websites behaves exactly as if you visited those websites directly and may collect data according to their own privacy policies.

Media

If you upload images to our website, you should avoid uploading images containing embedded location data (EXIF GPS), as visitors may be able to download and extract that information.

How We Share Information

We may share information only with trusted service providers necessary to operate our business, including:

Reservation management systems
Payment processors
Customer communication platforms
Website hosting providers

We do not sell personal information.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Retention

We retain guest and reservation information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Maintain business records

Comments left on the website and their metadata may be retained indefinitely.

Your Rights

You may request:

Access to your personal information
Correction of inaccurate information
Deletion of personal information where legally permitted
A copy of your stored personal information

To submit a request, please contact us using the information below.

Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Contact Information

Chateau del Valle

Website:

https://chateaudelvalle.com

Email:

info@chateaudelvalle.com

Operator:

De La Fuente Construction INC

If you have any questions regarding this Privacy Policy, please contact us using the information above.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

“El único château en Valle de Guadalupe auténticamente inspirado en Francia.”

Chateau del Valle © All Rights Reserved 2025