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Chateau del Valle

Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide through our website, reservation forms, event inquiry forms, appointment forms and official communication channels.

Information We Collect

We may collect information including:

Your full name
Email address
Mobile phone number
Reservation or event information
Arrival and departure details
Appointment information
Messages, inquiries and customer service requests
Information voluntarily submitted through our forms

How We Use Your Information

We may use your personal information to:

Process and confirm reservations
Respond to inquiries and support requests
Send booking updates
Provide check-in and check-out instructions
Send arrival reminders and stay-related information
Coordinate events and appointments
Provide guest services and customer support
Send communications that you have expressly consented to receive
Comply with applicable legal obligations
Improve our services and guest experience

SMS Messaging Policy

When you provide your mobile phone number and expressly opt in through one of our forms or another authorized communication channel, you consent to receive SMS text messages from Chateau del Valle regarding:

Reservation confirmations
Booking updates
Check-in and check-out information
Arrival reminders
Guest services
Appointment reminders
Event-related communications
Responses to your inquiries
Customer support communications

Message frequency varies according to your reservation, inquiry, appointment, event or support request. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of SMS communications at any time by replying STOP. After opting out, you will no longer receive SMS messages from us unless you provide consent again.

For assistance, reply HELP or contact us at info@chateaudelvalle.com.

Consent to receive SMS messages is not a condition of purchase, reservation or use of our services.

SMS Consent and Opt-In

SMS consent is obtained only when you voluntarily provide your mobile phone number and expressly agree to receive SMS communications from Chateau del Valle through an authorized opt-in method.

Where consent is collected through an online form, the SMS consent checkbox is optional and is not pre-selected. You must actively select the checkbox to provide consent.

Providing a mobile phone number alone does not automatically enroll you in SMS communications unless you have expressly consented where consent is required.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

SMS opt-in data, mobile phone numbers and consent records may only be disclosed to service providers when necessary to operate and deliver the messaging service, or when disclosure is required by applicable law.

We do not sell, rent, trade or otherwise transfer mobile phone numbers or SMS consent information for marketing or promotional purposes.

Sharing of Personal Information

We do not sell, rent, trade or share personal information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information, including mobile phone numbers, SMS opt-in data and consent records, will not be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose limited personal information to service providers that are necessary to operate our services, including reservation platforms, payment processors, customer support providers, website service providers and communications providers.

These service providers may only use the information as necessary to perform services on our behalf and are required to protect the information appropriately.

Text messaging originator opt-in data and consent will not be shared with third parties except with service providers necessary to deliver the messaging service or when disclosure is required by law.

We may also disclose personal information when required by applicable law, regulation, legal process or governmental request.

Data Security

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, manage reservations and inquiries, comply with legal obligations, resolve disputes and enforce our agreements.

SMS consent records may be retained as reasonably necessary to document consent, manage opt-out requests and comply with applicable legal and regulatory requirements.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic and maintain secure website functionality.

You may control or disable cookies through your browser settings. Some website functions may not work properly when cookies are disabled.

Embedded Content and Third-Party Services

Our website may include embedded content, maps, videos, reservation tools, payment processors, forms, analytics services or links operated by third parties.

These third parties may collect information according to their own privacy policies. Chateau del Valle is not responsible for the privacy practices of external websites or services.

Your Privacy Rights

Depending on your location and applicable law, you may request access, correction, updating or deletion of your personal information.

You may withdraw your consent to receive SMS messages at any time by replying STOP.

You may also contact us regarding questions or requests related to the personal information we maintain about you.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the corresponding effective date.

Contact Us

For questions about this Privacy Policy, SMS communications or the handling of your personal information, please contact us:

Chateau del Valle
Email: info@chateaudelvalle.com
Phone: +1 (619) 505-0600

Effective date: August 7, 2026

The only true French-inspired château in Valle de Guadalupe. Come for the beauty, stay for the experience.

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Km 81.5, Carretera Tecate–Ensenada
Valle de Guadalupe, Baja California

+1 (619) 505-0600
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