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Terms and Conditions

Last Updated: June 2026

Welcome to Chateau del Valle. By accessing our website, making a reservation, or using any of our services, you agree to comply with and be bound by the following Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. General Information

Chateau del Valle is a boutique hotel operated byDe La Fuente Construction INC.

Website:

https://chateaudelvalle.com

All services offered through this website are subject to availability and these Terms and Conditions.

2. Reservations

Reservations may be made through:

Our website
Our booking engine
Phone
Email
WhatsApp
Authorized third-party booking platforms

All reservations are subject to availability and confirmation by Chateau del Valle.

We reserve the right to refuse or cancel reservations due to pricing errors, availability issues, or inaccurate information.

3. Rates and Payments

Published rates may vary based on season, occupancy, promotions, and availability.

Payments may be processed through secure third-party payment providers.

By making a reservation, guests agree to pay all applicable charges, taxes, and fees displayed during the booking process.

4. Cancellation Policy

Cancellation policies may vary depending on the selected rate plan.

The specific cancellation terms applicable to each reservation will be displayed during the booking process and will form part of the reservation agreement.

Refunds, when applicable, will be processed according to the terms of the selected reservation.

5. Check-In and Check-Out

Standard Check-In Time:

2:00 PM

Standard Check-Out Time:

10:00 AM

Requests for early check-in or late check-out are subject to availability and may incur additional charges.

6. Use of Property and Facilities

Guests agree to use all facilities responsibly and respectfully.

The following activities are prohibited:

Illegal activities
Damage to property or furnishings
Disturbing other guests
Possession or use of illegal substances
Activities that may endanger guests, staff, or property

Guests are responsible for any damage caused during their stay.

7. Email and SMS Communications

By providing your contact information during the reservation process or inquiry process, you consent to receive communications related to:

Reservation confirmations
Reservation updates
Arrival reminders
Check-in instructions
Guest support communications
Responses to inquiries

Message frequency may vary.

Message and data rates may apply according to your mobile carrier plan.

You may opt out of SMS communications at any time by replyingSTOP.

For assistance, replyHELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase.

SMS consent is not shared with third parties or affiliates for marketing purposes.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, videos, and other materials, is the property of Chateau del Valle or its licensors and is protected by applicable intellectual property laws.

Unauthorized reproduction or distribution is prohibited without prior written permission.

9. Limitation of Liability

Chateau del Valle shall not be liable for:

Temporary website interruptions
Third-party service failures
Force majeure events
Natural disasters
Internet or connectivity issues
Circumstances beyond our reasonable control

In all cases, liability shall be limited to the amount actually paid for the applicable reservation.

10. Privacy

The collection and processing of personal information is governed by our Privacy Policy.

You may review our Privacy Policy at:

https://chateaudelvalle.com/privacy-policy

11. Changes to These Terms

Chateau del Valle reserves the right to modify these Terms and Conditions at any time.

Changes become effective immediately upon publication on this website.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Mexico.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the competent courts of Mexico.

13. Contact Information

Chateau del Valle

Website:

https://chateaudelvalle.com

Email:

info@chateaudelvalle.com

Operated by:

De La Fuente Construction INC

If you have any questions regarding these Terms and Conditions, please contact us using the information above.

“El único château en Valle de Guadalupe auténticamente inspirado en Francia.”

Chateau del Valle © All Rights Reserved 2025